Frequently Asked Questions
My account menu
I forgot my password, what should I do?
If you already have an account, you can use the “forgot my password“ option to reset your password. Use the email address which you have used for the website. You will then receive an automatically generated email to reset your password.
You can also contact our Customer Service, who can provide further assistance to reset your password.
How can I request my username?
How can I change the delivery address or invoice address?
You can change the delivery address for each order during the checkout process.
If you would like to change the invoice address, we recommend you to contact our Customer Service. You can not change invoice details online.
How can I change my company details?
How can I adjust my account details?
If you need help adjusting your account details, please contact Customer Service.
Can I also change the user rights of my colleagues?
I am already a customer of Mean Well, can I then automatically order online?
Can I delete other users from my account menu?
If you need help, please contact Customer Service.
Can all users see the same information?
For example, you could determine that your colleague can only view invoices, or to only have the option of placing orders.
Is it possible to have multiple people being able to use my account?
The activation link for my password has expired, how can I receive a new link?
What do I need in order to make a new account?
You will need several details to make an account:
If you have completed all of the above information on the login page, you can then create an account.
How do I validate my account?
Why am I receiving a notification that my email address is already in use?
It is possible that your email address is already registered in our system. There can be two reasons for this:
One of your colleagues has used the same email address for an account, you can request a password by using the “forgot my password“ option.
Your email address is already linked to an account - via the “forgot my password“ option you can reset your password, or you can contact our Customer Service. They can find out which account has been linked to your email address.
What is the difference between my quotations and quotation list?
I can not find a product, how is this possible?
How can I talk to someone about technical product information?
Can I receive help finding a product?
How can I compare products?
You can select the compare button on the product list page and on the product detail page. The product which you would like to compare is then added. You can select up to 3 products to compare. When you have added the products you can click on the weighing scales or click on compare in the right top corner of your browser.
By doing so you will go to the comparison page where you can find the selected products. For each product, you can choose to delete the product from the comparison, request a quotation for it or to directly place the product in the shopping cart.
How do the filters on the website work?
If you want to look for something else, you can choose to empty the filter for each filter, or you can choose to empty the entire filter in one go. In this way you get to see all products again.
How can I search for product characteristics?
Placing orders & quotes
What is the latest deadline for placing orders with delivery on the following day?
Do you have an urgent delivery?
We recommend you to leave a remark in the remark box or to contact our Customer Service by telephone. They can provide you with further assistance.
Can I also plan orders?
You can repeat orders in two different ways. This is possible by clicking on the “re-order” button at the order overview in your account menu. By doing this, the same products and quantities are added to your shopping cart and you can directly go to the checkout process.
Besides that, it is also possible to make an order template. This is permanently saved in your account menu and can be loaded repeatedly to place a new order. You can find your order template in your account menu and you can add the order template to the shopping cart by clicking on the button. All products and quantities in the order template are then added to your shopping cart and you can directly go to the checkout process.
If you would like to place a repeating order, you can also contact Customer Service for help.
Can I save my shopping cart?
What are the delivery options?
For how long will my shopping cart be saved?
What is the minimum order quantity?
Where can I leave a remark for my order?
How can I receive a special quotation for a large order?
Can I order if I have been blocked against buying on credit?
Can I order anonymously?
Which costs are charged on my order?
I would like to change or modify my order, how can I do this?
Can I also order as an private person?
For ordering online, you need a valid VAT-number.
Within which time-frame can I expect to receive a quotation?
What are the delivery times?
The delivery times are different for each product and are therefore also mentioned per product. You can find the delivery time on the product list page and on the product detail page. If a product is in stock, you can see how many products are in stock. If there are no products in stock, you can see what the delivery time is on the product detail page.
The delivery time for products depends on the warehouse location. Currently we have multiple warehouse locations.
How can I check the stock and delivery times of products?
If you have any questions about the delivery time or the products in stock, please contact our Customer Service.
Delivery & pick up
What is the status of my order?
What are the different delivery options?
When can I expect to receive my order?
If you have any specific questions on the delivery of your order, please contact our Customer Service.
I would like to receive the package in a blank box, is this possible?
Is it possible to have my order collected?
Is there a special login for purchasers of my company?
Which payment options do I have when I place an order online?
The payment has failed or has been declined, how is this possible?
Has the payment still been declined or has it failed? We recommend you to contact our Customer Service.
Where can I find my invoices?
Why can't I order on account?
I would like to raise my credit limit, how can I do this?
Show & modify orders
What is the status of my order?
Can I talk to somebody about my order?
Can I cancel an order?
My order is not complete, how is this possible?
Safety & privacy
Does anybody else have access to my account?
How are the user rights determined in relation to other accounts of the same company?
Guarantees & repairs
What is the best way to order a spare part?
Regarding spare parts, we recommend you to contact our Customer Service. They can provide you with further assistance in order to find the correct spare part.
Do you already know which spare part you need and where on the website you can get it, then you can also easily order it online by adding it to the shopping cart and by going through the checkout process.