Privacy & Cookie Policy

This website uses cookies to offer you the best online experience. We respect your privacy and do not collect any personal data without your permission. More information can be found in our privacy policy.

What is a cookie?

A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit our website. This text file contains information about your preferences, such as language settings, which will be recognised by this website during your next visit. Cookies have various functions:

Technical cookies

The technical cookies on this website allow you to add products to your shopping basket and pay them at a later time, for example. These cookies have different retention periods, which can be found here:

Analytical cookies

We use a web analysis program named 'Google Analytics', which allows us to optimise the website for your convenience based on anonymous website use data, without consulting any personally identifiable data.

Privacy policy

This privacy policy applies to Telerex Nederland B.V. and Telerex N.V., which are part of the Eight Lakes group. The Eight Lakes group is an umbrella name for a group of companies that run their business based on their legal position in their own country or their own market circumstances, for example.

The Eight Lakes group reserves the right to change the Privacy policy. This page always contains the most recent privacy policy.


We respect the privacy of all users on our websites and ensure that the personal information you explicitly provide us with is treated in confidence. We do not collect any personal data without your express permission.

Data collection

When creating a shop account, the customer gives his or her consent to Telerex collecting and processing data that can identify users of the website. Telerex states that such data can only be used for the correct execution of contracts entered into via the website, for service improvement and for understanding and processing personal wishes and requests.

Storage of personal data

The websites of the Eight Lakes group contain various possibilities for you to contact us and, in doing so, share your contact details with us.

  • We respect your privacy and do not store any of your data if you do not contact us.
  • If you do contact us, we will register the following personal data and use the following retention periods:

Contact form

Personal data

Retention period


Information request

Company name, address, your name, your e-mail address

Up to 24 months,
This will be at least 7 years in case of a commercial relationship

Processing will be necessary for the execution of a contract or pre-contractual phase: if you request a quote, for example

Shop account creation

Opt-in, company name, address, your name, your e-mail address

At least 7 years

Processing is required for the execution of a contract: Processing orders, applications, customer contact or the tax authorities, for example

Job application form

Your name, address, e-mail address, telephone number, date of birth, CV

Up to 1 year

Processing is allowed based on the consent given by the applicant for his or her application

Newsletter subscription

Opt-in, company name, address, your name, your e-mail address

Indefinite period
(It is always possible to unsubscribe)

Processing is allowed based on representation of the legitimate interest and permission to send news





Processing of personal data

Telerex acknowledges responsibility for the use of personal data. Telerex states that it will respect this responsibility and will, without the customer's permission, not share the personal data with other companies outside the Eight Lakes group.

Retention period

Your shop account will be stored in our system for a definite period. You have the right to have this shop account deleted at all times.

Deletion of personal data

You can contact us and ask us to delete your personal data. To prevent any misuse, we may ask that you adequately identify yourself by submitting your personal data in order to allow us to identify you in our systems, also in case of visual material. After personal data has been destroyed, you should bear in mind that you can no longer make use of our services. Moreover, your rights will lapse as they can no longer be traced back to a person. If you want to inspect personal data linked to a cookie, you must include a copy of the relevant cookie. You can find it in your browser settings.

Inspection of personal data

The customer is entitled to inspect his or her own personal data at reasonable intervals. The customer can also always ask for his or her own personal data to be adjusted should they be incorrect or incomplete.

Data portability

The customer is entitled to rely on receiving the personal data he or she provided to the Eight Lakes group. If these data contain any personal data of other data subjects, these data will be excluded from transfer. It is not possible to add any anonymised data to this.

Right to object

The customer can object to such collection of his or her personal data afterwards as well. In that case, Telerex will immediately stop collecting the data and delete them. Without these data, however, it will not be possible to identify the customer on the website. For these reasons, the login account, too, will expire if the personal data are deleted.

Personal data protection

We have taken measures to protect your personal data. Your data are stored in a secure environment.

Reporting data breaches

The DPO (Data Protection Officer) can be contacted by e-mail at or at the below address.

  • Data Protection Officer
    Minervum 7139
    4817 ZN BREDA
    The Netherlands

Cookie policy details

This cookie policy describes the cookies that are used on the website and the retention periods.

This website uses the following functional cookies:

Cookie Name



Session cookies

Session cookies are used by the server to store information about user's page activities. Anonymous identifier of the current session is encrypted in the session cookies and they do not contain any personal information in the unencrypted form.

Session cookie is stored in the temporary memory and is removed when a user closes the Web browser.

Authentication cookies

Authentication cookies contain the heavily encrypted identifier of the authenticated web site visitor (shop account):

  • ASPXAUTH_SS for non-secure (HTTP) pages
  • ASPXAUTH_SS_s for secure (HTTPS) pages

Expiration date of the authentication cookie depends on whether a user selected the option 'Remember me' while logging in the web store.
If not selected, the authentication cookie will be deleted when the Web browser is closed.
If 'Remember me' is selected, the expiration date of the authentication cookie will be set to 30 days.

Anti-forgery cookies

Anti-forgery cookies are used to prevent CSRF attacks. It guarantees that the user is the one who initially requested the page form. It prevents from anybody to forge a link and have it activated by an authenticated user.

Anti-forgery cookies are removed when a user closes the Web browser.

Basket cookies

Basket cookies contain the encrypted anonymous identifier of the store visitor's basket and do not contain any personal information in the unencrypted form. The basket cookie is used only for anonymous webstore visitors (those who are not logged in to the webstore). When the customer logs in to the webstore, his or her account will be connected to the basket stored in the Sana database. The basket of the customer is stored in the database without expiration.

Basket cookie is stored for 3 days.

Last viewed products cookies

This cookie is used to store information about the last viewed products that are shown at the bottom of the product and product list pages.

Last viewed products cookie is removed when a user closes the Web browser.

Google Analytics uses the following Analytics cookies

Our website uses Google Analytics, a service that sends data on the traffic on our website to Google servers. Google Analytics does not identify individual users and does not associate your IP address with other data available to Google. We use reports Google Analytics provides us with to understand how our web pages are visited and used.

By using this website, you agree to your data being processed in the manner described by Google in Google's Privacy Policy and for the purposes as described above. You can opt out from Google Analytics if you refuse or disable the cookie, disable Java script or use the Google opt-out feature.